PRACTICE INFORMATION
Open Monday to Friday (excluding public holidays), Mont Health Northgate and Mont Health Wavell, offer a comprehensive range of medical services focused on delivering high quality healthcare.
CONSULTING HOURS
| Wavell | Northgate |
§ Monday 9am to 5pm § Tuesday 9am to 5pm § Wednesday 9am to 5pm § Thursday 9am to 5pm § Friday 9am to 5pm | § Monday 8am to 5pm § Tuesday 8am to 5pm § Wednesday 8am to 5pm § Thursday 8am to 5pm § Friday 8am to 5pm |
APPOINTMENTS
We operate on an appointment-basis but accommodate walk-ins when necessary, striving to address urgent matters promptly. For urgent needs, please inform reception when making an appointment.
Appointments can be made by calling, Mont Health Wavell on (07) 3630 4192 or Mont Health Northgate on (07) 3557 0800; or through our online booking system available on our website here.
Standard appointments last 15 mins. For multiple concerns, request a longer appointment when booking.
AFTER HOURS ARRANGEMENTS
When the practice is closed, and you require medical attention, please contact our after-hours deputising service, National Home Doctors on 137 425. This service will forward a report to us following your treatment. If it is a medical emergency, please call 000.
TELEPHONE ACCESS
Our Doctors may be contacted during normal opening hours. Reception staff will relay your request to the Doctor to return your call at his/her earliest convenience. If your matter is urgent, please notify reception staff and you will be transferred to the practice nurse.
PRACTICE BILLING
Mont Health is a private billing practice and payment is required at the time of consultation. Our consultation fees are available from reception or alternatively on our website: www.monthealth.com.au We offer bulk billing service for children under the age of 16 years and pension card holders.
REPEAT PRESCRIPTIONS
If you are on a prescribed medication, it is important that you are reviewed regularly, therefore an appointment will be necessary. Please ensure that an appointment is made with your regular doctor prior to your medication running out.
TEST RESULTS
All patients are required to make an appointment to see a Doctor for all results. To ensure strict patient confidentiality and compliance with the National Privacy Act is maintained, pathology and radiology results will not be given over the phone or emailed by our reception staff.
EMAIL ACCESS
Our email address is checked on a regular basis and you can expect a reply within 24-48 hours. If the matter is urgent, we suggest you call the practice for Mont Health Wavell on (07) 3630 4192 or Mont Health Northgate on (07) 3557 0800. Due to privacy and security, we are unable to email any patient information. Therefore, we encourage collection of these items or where practical fax and post will be used.
RECALL AND REMINDER SYSTEM
As part of our commitment to offering quality healthcare, we may issue you with a reminder notice, offering you preventative health service. e.g immunisations, health assessments or skin checks. If you do not wish to be part of this, please discuss this with your doctor.
PATHOLOGY COLLECTION
For your convenience there is an onsite pathology service at our Northgate clinic from 8am to 1pm Monday to Friday.
HOME VISITS
We do not regularly provide a home visit service however it is at doctor’s discretion and availability. If you a regular patient of the practice, you can book a telehealth consultation. To book an appointment please call the practice for Mont Health Wavell on (07) 3630 4192 or Mont Health Northgate on (07) 3557 0800; alternatively, our online booking system is available on our website: www.monthealth.com.au
TRANSLATING AND INTERPRETING SERVICE
If you require the services of an interpreting service our doctors have access to the TIS and NABS. Please let reception staff know at the time of booking an appointment.
MANAGEMENT OF PATIENT HEALTH INFORMATION
Your medical records are a confidential document. It is a policy of this practice to always maintain security of personal health information and ensure this information is only available to authorised members of staff. For more information, please ask for a copy of our ‘privacy policy’ statement at reception or our website: www.monthealth.com.au
Should you require access to your medical information please discuss this with your Doctor or the Practice Manager.
PATIENT FEEDBACK
We always welcome feedback, for any reason, we want to know about it. We take your concerns, suggestions, and complaints seriously. Please write or speak to the Practice Manager or your Doctor about your concerns. Grievances will be dealt promptly.
If you still feel unhappy with the resolutions you can contact: Office of the Health Ombudsman PO Box 13281 George St, Brisbane, Q 4003 P: 131 646 W: www.oho.qld.gov.au
PATIENT RIGHTS
Patients have the right and are encouraged to participate in decisions about their healthcare.
MANAGEMENT OF PATIENT HEALTH INFORMATION
Our practice has been fully accredited by the Australian General Practice Accreditation Ltd (AGPAL). As part of our quality assurance and accreditation we will invite you to participate in a survey requesting your views of the practice. All surveys are confidential and assist us in improving service delivery.
NO SMOKING
The practice has no smoking policy which includes both building and surrounding grounds
